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I love how easy it is to find the majority of my visit to Tokyo under one service provider. And the discount just seal the deal

Fast and on time, good excess.

It was really very good!! The cleaning and the comfort Of the train was Perfect.

The ticket was cheaper than anywhere else.

It was easy to book and just needed the code when arrived at the nippori station

Super easy and quick, saved us a lot of time at subway stations which was perfect as we had such a short amount of time in Tokyo

Easy to get the ticket from the voucher.

It was quite convenient to have these tickets. Claiming the Skyliner tickets were easy, both times -- at the airport and the Ueno (city) station to go back. The 72-Hour unlimited ticket though--OMG, what a long and tiring way to get/"claim" it at Shibuya station. Maybe if I'd gone to or come from a smaller station, it would've been easier. Then on the Skyliner, yes, it's nice, fast, good price (and even better when buying here on Headout, when it's discounted), but the interval time was quite long, so if your timing isn't good, you'll wait a really long time for your ride. Meanwhile, for the 72-Hour subway unlimited ride, it really is only worth it if you travel a lot. But if you are staying at a hotel that's centrally located and will stay in and walk around the area, then you can't use the ticket much, and it wasn't so worth the time claiming it, besides the cost. It's my own fault to not have done enough research or made decisions on what to do before I decided to buy. Otherwise, this purchase made traveling in Tokyo convenient (definitely having an unlimited card saves time vs. buying every journery--unless you have that Suica/IC Card, which it turned out I did from my 2014 trip which still worked) and helped saved some money.

Staff was very helpful and kind, provided clear explanations on how to use of tickets.

We thoroughly enjoyed the water section and appreciated the thoughtful progression between each experience, which gently desensitized us in a meaningful way. I also valued the freedom to engage with the art at my own pace, without feeling pressured to move forward too quickly. It was powerful to first immerse myself in an experience and then read about its context and meaning afterward. The hands-on elements added a wonderful, interactive dimension that made the overall experience even more memorable. The forest section, while visually striking, felt a bit overwhelming due to the extended use of black light.

Definitely worth the pre-book. I got my tickets a month out. We loved how interactive the exhibit was! So much for the senses!

The exhibition is wonderful! It envelops you in a magical world. Highly recommended!

It was easy to find and we had so much fun. We totally took our time enjoying all the sessions. There were lockers to store our stuff. There were towels to dry our feet. Love the interactions and challenges. Love every single item in this facility! Highly recommend <3

loved the whole experience! my only negative was the sheer amount of people there it's wild! but to be fair, they are well staffed and have good signage to show you where to go and what to see. The water one is BY FAR the best. I'd say tlthe Forrest was my least favourite and the outside air one is a waste of time. the food outside looked great but the lines and the unfettered heat was too much. I also wish they had some fans set up so waiting in the line wasn't so bad. would be amazing if they setup some fans for people to enjoy whilst waiting in the sweltering sun.

My family had a great time enjoying team labs. It was interactive for all of us. We also loved the yummy vegan ramen at the end of the day!

This new setup at the museum is much more complicated, less efficient and not seamless. I visited in November 2023 and it was fewer people during my time slot and the way the exhibitions were designed flowed much better. This time I think it made it too complicated and crowded to have different rooms. The locker rooms also need more benches to seat and put on shoes.

What an amazing experience, all 3 areas - water, forest and garden offered something completely different and interactive. You must book if your want to do this experience it is so busy. Just be aware that you will still be required to line up to enter, your booking time is the time you can enter the line which opens 15mins prior to your time. It moved pretty quickly and took about 20mins to get in. Once in, you can stay and explore as long as you like. Water was my favourite area, walking through the knee deep water in the carp and light room was amazing. Highly recommend adding this to your itinerary.

Overall, it could have been better. The water section didn’t really impress me — the waterfall was underwhelming, and there were too many tunnels. The strong smell of chlorine was unpleasant, but I could live with that. What really exhausted me was the long wait in line. You know there’s high demand, and you also know it’s hot or rainy outside. Please install more shade, add a few air conditioners, and offer each visitor a bottle of water. Also, respect the entry time. If someone has a ticket for 15:30, don’t let them in later than 15:40. Most visitors are tourists who have other reservations and have carefully planned their schedules expecting to enter on time

Every exhibit was memorable. Some are just beautiful while others have a deeper meaning to them. You can check the boards with written intentions to the exhibits you just were in as you go. I recommend leaving your baggage in the lockers when available

It was a mind-boggling experience! I felt that every sense of mine was engaged in throughout the exhibition through the different artworks and it was truly an unforgettable experience. Must visit for when in Tokyo!

I love how easy it is to find the majority of my visit to Tokyo under one service provider. And the discount just seal the deal

Everything was perfect. The museum is sensational, the experience unique. Entry on time. I highly recommend it. I would go again.

Buying tickets was quick and easy. As for the team lab planets, it was a very interesting experience with very peculiar and stunning rooms. One point that could be improved is that it should be separated by age group, with children at separate times, as the racket, natural to their age, ends up breaking the charm of some moments. Otherwise, it's well worth a visit

It was perfect expirience. Just amazing

Great experience both for adults and kids!

Worth visiting. Unique experience.

It was absolutly awesome... no more to say😍

Great and different experience

Perfect for Family visit. Water area was the best!

Unique and memorable experience! My 13yo loved it as much as we did!

Fast and on time, good excess.

Some rooms are very Good - Otters just average

Such a surprise! An amazing experience. Fun and inspirational. Great for the whole family.

A new, modern, exceptional exhibition

İ am staying im Washington Shunjuku hotel and the bus drop as next to the hotel ! Thanks a lot for the great service door to door !

Great experience and customer support at the airport

Easy to deal with helpful staff at bus stop at Narita.

Eady pick up airport, very clean bus Good price

Thought I bought Airport to Shinjuku, but it turns out, the tickets were for Shinjuku to Airport. I have since tried to use the tickets for our return trip to Narita, but I have not received any confirmation of the booking. I am concerned I have lost my booking and my money.

Super convenient! The driver messaged me on WhatsApp right when I landed. He met me right outside the terminal gate. Great experience!

Was expecting a minibus as advertised. To our surprise it was only a van. Our luggages did not fit and we had to book 1 more car to bring us to the airport. Will not book again